Privacy Policy

This Privacy Policy explains how Rizzio Casino (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you access and use rizzio-casino.org and related services (the “Website”). It also outlines your rights and choices regarding your data.

We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as internationally recognised standards such as the General Data Protection Regulation (GDPR) where applicable.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide a secure, efficient, and enjoyable gaming experience.

1.1 Personal Information

We may collect the following personal information:

Full name and date of birth.
Residential address and country of residence (Australia).
Email address and phone number.
Payment details (e.g, PayID, POLi, BPAY, Visa/Mastercard, crypto wallet identifiers).
Account login credentials.
Identity verification documents (e.g, passport, driver’s licence).
Transaction history, including deposits, withdrawals, and betting activity (e.g, pokies play, sports bets on AFL, NRL, or horse racing).

1.2 Non-Personal Information

We also collect technical and usage data, such as:

IP address and device identifiers.
Browser type and version.
Operating system.
Pages visited and session duration.
Referring URLs and interaction data.

This information helps us improve performance, detect fraud, and enhance user experience.

2. How We Collect Information

We collect information through several methods:

Directly from you when you register, make a deposit, place a punt, or contact support.
Automatically via cookies and similar tracking technologies.
From third-party service providers such as payment processors, identity verification services, and fraud prevention tools.
From publicly available databases for compliance and verification purposes.

3. Use of Your Information

We use your information for legitimate business purposes, including:

Creating and managing your account.
Processing deposits and withdrawals (including instant PayID transactions and AUD-based accounts).
Verifying your identity and preventing fraud or money laundering.
Providing access to pokies, bonuses, and gaming services.
Communicating with you regarding your account, promotions, or support queries.
Complying with legal and regulatory obligations.
Improving our services, features, and user experience.
Monitoring responsible gambling behaviours and providing support where necessary.

4. Legal Basis for Processing

Where applicable under GDPR and similar frameworks, we rely on the following legal bases:

Performance of a contract: to provide gaming services.
Legal obligation: to comply with anti-money laundering (AML), Know Your Customer (KYC), and regulatory requirements.
Legitimate interests: to improve services, prevent fraud, and ensure platform security.
Consent: for marketing communications and certain data processing activities.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Authenticate users and maintain sessions.
Analyse Website traffic and usage patterns.
Personalise content and promotions.
Detect suspicious activity.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect Website functionality.

6. Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties:

Payment providers (POLi, PayID, BPAY, card processors, crypto services).
Identity verification and fraud prevention services.
IT and hosting providers.
Marketing and analytics partners.
Legal and regulatory authorities when required.

All third parties are required to protect your data and use it only for specified purposes.

7. International Data Transfers

Your personal data may be transferred and processed outside Australia, including in jurisdictions that may have different data protection laws.

Where such transfers occur, we ensure appropriate safeguards are in place, such as:

Contractual data protection clauses.
Transfers to jurisdictions recognised as providing adequate protection.
Compliance with GDPR transfer requirements where applicable.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes outlined in this Policy.
Comply with legal and regulatory obligations (including AML and financial reporting requirements).
Resolve disputes and enforce agreements.

Typically, this includes retaining account and transaction data for several years after account closure, as required by applicable law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

Encryption of sensitive data.
Secure servers and firewalls.
Access control and authentication procedures.
Continuous monitoring for suspicious activity.

While we strive to protect your information, no online platform can guarantee absolute security.

10. Your Rights

Depending on your location and applicable laws, you may have the following rights:

Access: request a copy of your personal data.
Correction: request correction of inaccurate or incomplete data.
Deletion: request erasure of your data where legally permitted.
Restriction: request limitation of processing.
Objection: object to certain types of data processing.
Data portability: request transfer of your data to another provider.
Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at [email protected].

11. Australian Privacy Rights

As an Australian user, you are entitled to protections under the Privacy Act 1988 and the Australian Privacy Principles (APPs), including:

Transparency in how your data is collected and used.
Access to and correction of your personal information.
The ability to lodge complaints about privacy breaches.

If you believe your privacy has been violated, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Responsible Gambling and Player Protection

We are committed to promoting responsible gambling. We may use your data to:

Monitor gambling patterns and identify risky behaviour.
Offer self-exclusion or deposit limits.
Provide access to support services.

For assistance, Australian players can contact Gambling Help Online at 1800 858 858.

We encourage punters to enjoy pokies and betting responsibly, whether you’re having a quick punt during the arvo or placing a wager on the Melbourne Cup.

13. Regulatory Compliance

Rizzio Casino operates in accordance with applicable laws and guidelines, including oversight principles associated with the Australian Communications and Media Authority (ACMA).

We comply with requirements related to:

Consumer protection.
Anti-money laundering and counter-terrorism financing.
Data protection and privacy.
Responsible gambling practices.

14. Marketing Communications

We may send you promotional offers, including:

Welcome bonuses.
Free spins on pokies.
No-deposit offers.
Sports betting promotions.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in emails.
Adjusting your account preferences.
Contacting support.

15. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

We recommend reviewing their privacy policies before providing personal information.

16. Children’s Privacy

Our services are strictly intended for individuals aged 18 and over.

We do not knowingly collect personal data from minors. If we become aware that a minor has provided information, we will take steps to delete it immediately.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.

When we do, we will:

Update the effective date.
Notify users where required.

Continued use of the Website constitutes acceptance of the updated Policy.

18. Contact Us

If you have questions about this Privacy Policy or your personal data, you can contact us:

Email: [email protected].

We aim to respond promptly and resolve any concerns in a fair and transparent manner.