Privacy Policy

1. Introduction

Rizzio Casino (“we,” “us,” or “our”) operates the website rizzio-casino.org and is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access or use our website, mobile platforms, and related services (collectively, the “Services”).

This policy is designed to comply with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, as well as relevant international standards such as the General Data Protection Regulation (GDPR) where applicable.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to all users of Rizzio Casino, including visitors, registered players, and individuals interacting with our customer support or marketing communications.

It governs the processing of personal data collected through:

Website registration and account.
Deposits and withdrawals (including Interac e-Transfer, iDebit, InstaDebit, cards, and crypto).
Customer support.
Marketing and promotional.
Technical interactions such as cookies and tracking.

3. Information We Collect

We collect personal information to provide, maintain, and improve our Services while complying with legal and regulatory obligations.

3.1 Information You Provide

When you register or interact with our Services, we may collect:

Full name.
Date of.
Residential.
Email address (e.g, [email protected] communication).
Phone.
Account login.
Payment details (e.g, Interac, credit cards, crypto wallets).
Government-issued identification (for verification purposes).

3.2 Automatically Collected Data

We may automatically collect:

IP.
Device type and operating.
Browser type.
Geolocation data (approximate location within Canada or internationally).
Website usage data, including pages visited and session.

3.3 Financial and Transaction Data

To process deposits and withdrawals in CAD (Canadian dollars), including via Interac e-Transfer and other methods, we collect:

Transaction.
Payment method.
Account.
Withdrawal requests and.

3.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve user.
Remember.
Analyze traffic and gameplay.
Deliver personalized content and.

Users may manage cookie preferences via browser settings.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity: To provide gaming services and process.
Legal obligations: Compliance with anti-money laundering (AML), fraud prevention, and provincial gaming.
Legitimate interests: Platform security, service improvement, and.
Consent: For marketing communications and optional.

For users located in jurisdictions where GDPR applies, we ensure that all processing aligns with GDPR principles.

5. Use of Personal Information

We use your information for the following purposes:

Account registration and.
Identity verification (KYC procedures).
Processing deposits and withdrawals (including Interac and card payments).
Fraud detection and.
Compliance with Canadian regulatory.
Customer support and.
Marketing and promotional campaigns (e.g, bonuses, free spins).
Responsible gambling.

6. Responsible Gambling and Player Protection

As part of our commitment to responsible gambling, we may use your data to:

Monitor gambling behavior for signs of problem.
Enforce self-exclusion or deposit.
Provide access to support.

Canadian players can access support services such as:

ConnexOntario: 1-866-531-2600.
Problem Gambling Helpline: 1-888-230-3506.

We may also share necessary information with responsible gambling organizations where legally required.

7. Sharing and Disclosure of Data

We do not sell your personal data. However, we may share information with trusted third parties under strict conditions.

7.1 Service Providers

We may share data with:

Payment processors (e.g, Interac, Visa, Mastercard, crypto gateways).
Identity verification.
Hosting and IT service.
Customer support.

7.2 Regulatory Authorities

We may disclose personal data to:

Provincial regulators such as iGaming Ontario (AGCO).
Law enforcement.
Anti-money laundering.

This is done where required by law or to protect the integrity of our platform.

7.3 Business Transfers

In case of a merger, acquisition, or restructuring, your data may be transferred as part of business assets.

8. International Data Transfers

Your personal data may be transferred and processed outside of Canada. When this occurs, we ensure appropriate safeguards are in place, including:

Contractual.
Data processing.
Compliance with GDPR-equivalent standards where.

9. Data Retention

We retain personal data only as long as necessary for:

Legal and regulatory.
Account.
Fraud.

Typical retention periods may include:

Account data: retained while account is active and for several years after.
Financial records: retained as required by law.
Marketing data: retained until consent is.

10. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL.
Secure payment processing.
Access controls and authentication.
Regular system monitoring and.

While we take all reasonable precautions, no system is entirely secure. Users are responsible for maintaining the confidentiality of their login credentials.

11. Your Rights Under Canadian Law (PIPEDA)

Under PIPEDA, you have the right to:

Access your personal data.
Request corrections to inaccurate.
Withdraw consent for certain processing.
Request information about how your data is used.

To exercise these rights, contact us at [email protected].

12. Additional Rights Under GDPR (Where Applicable)

If GDPR applies to you, you may also have the right to:

Request data deletion (“right to be forgotten”).
Restrict or object to.
Data.
Lodge a complaint with a supervisory.

We will respond to all valid requests within the legally required timeframe.

13. Marketing Communications

We may send promotional emails and offers, including:

Bonus offers (e.g, 100–200% match bonuses, free spins).
Platform.
Personalized.

You may opt out at any time by:

Clicking the unsubscribe link in.
Contacting.

Please note that transactional messages (e.g, deposit confirmations) cannot be opted out of.

14. Cookies Policy Summary

We use:

Essential cookies: required for platform.
Analytical cookies: track usage and.
Marketing cookies: personalize.

Users can disable cookies via browser settings, though this may impact functionality.

15. Children’s Privacy

Our Services are strictly intended for individuals who are of legal gambling age in their jurisdiction. In Canada, this typically means 19+ (or 18+ in certain provinces).

We do not knowingly collect data from minors. If we become aware of such data, it will be deleted promptly.

16. Payment Information and Security

We support a range of payment methods trusted by Canadian players, including:

Interac.
Interac.
iDebit and.
Visa and.

All financial transactions are processed through secure, encrypted systems. We do not store full payment card details.

17. Quebec and Bilingual Considerations

For users in Quebec, we recognize the importance of language accessibility. While this policy is provided in English, we may offer French-language support where required to comply with local expectations and accessibility standards.

18. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external platforms.

Users are encouraged to review the privacy policies of any third-party services they access.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in legal.
Updates to our.
Improvements in data protection.

Users will be notified of significant changes via the website or email where appropriate.

20. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: [email protected].

We are committed to resolving privacy-related concerns promptly and transparently.